Thompson ongoing, “We believe that a strong, marketplace-top ITSM Resolution gives us One more compelling products to boost our ability to serve IT gurus in corporations of all measurements even though meaningfully expanding our total addressable marketplace, which includes extra cross-promote alternatives in our big and growing purchaser-base of much more than 300,000 customers.”
Samanage offers a attribute-rich suite customized to streamline IT functions, from incident management and asset tracking to knowledge foundation and self-service portals. Its intuitive interface and seamless integration abilities ensure it is a beautiful option for businesses in search of to enhance their IT aid processes.
The agent can see all ongoing, pending, and fixed incidents in the leading watch. It can be fully configured to immediately clearly show information that matters: due dates, sender, receiver… so there’s no should click on Every single incident when prioritizing.
This certificate is granted to products which offer you Particularly higher volume of consumer experience. We evaluated how uncomplicated it really is to begin applying Samanage And the way well-made its interface and features are to aid the perform process. Soon after a while used dealing with the software we located their interface very effortless to understand.
Designed to simplify and automate IT operations, Samanage delivers a strong suite of capabilities personalized to fulfill the special desires of recent corporations. The program is available like a cloud-based mostly Remedy, making certain seamless accessibility and scalability without the need to have for intensive on-premises infrastructure.
A fantastic assistance desk should allow you not merely to check out into your IT Procedure, but glean insights from knowledge. This is often, in actual fact, considered one of Samanage’s sturdy points, Gordon said.
The Dashboard presents instant insights on all IT-linked incidents across your business. Values are presented in graphs, metrics, and crucial effectiveness indicators (KPI) to assist supervisors and executives get the massive image devoid of scouring via knowledge piles.
We also found out that lots of significant-stage IT gurus like Samanage’s asset tracking characteristics. “It’s straightforward to deploy it via GPO,” admitted Harvey, a program analyst from a considerable business.
The agent’s title is immediately loaded in, when he / she assigns the title, quick description, and recipient. The agent can also select the classification or subcategory, the last getting special to Samanage so far as we know.
One particular even described that it worked with various professional Unix implementations and even FreeBSD. Individuals that ended up Doing work in departments which might be transitioning toward open up-supply answers appear to praise the software the most. Some end users also appreciated the assistance for equipment managing iOS and Android, due to the fact they worked in departments that blended classic desktop operating units with cell types. Perhaps the most common grievance came from technicians who felt the computer software was bloated. Supplying all these options is a wonderful way to create a platform that can do approximately just about anything a enable desk may well have to have it to, but this also has website captivated criticism from people who think that it just does too much. Some people complain about functionality issues connected with this. A lot more popular complaints target the issue of data overload. Considering all Those people choices can be off-putting for many consumers. Nevertheless, Samanage is a superb preference for those who need to have to combine a number of assistance desk operations into a single compact program application. Greater corporations that are trying to cut back over the sheer number of answers they have got deployed of their IT Office would do well to Consider the System, as would select smaller sized functions which were addressing challenges linked to ticket visibility.
Gordon cited two benefit propositions of Samanage. First, he mentioned it allows organizations of all measurements to provide fantastic IT assistance by streamlining procedures, owning higher visibility throughout IT functions, and agility to scale their service desk. “It’s the only real Business Service Management program that provides a platform to reimagine how It could possibly supply benefit to the Business,” Gordon explained.
Probably the commonest good feedback about Samanage is its trustworthy customer assistance. “We are able to Get in touch with them by way of chat, electronic mail, cellular phone… the options give us loads of versatility,” outlined one of many glad customers.
An intuitive aspect that we noted is in lieu of clicking a ‘Resolve’ button to close a ticket–the normal in ticketing apps–you change the ticket standing to ‘Solve’. Extra cumbersome, we know, however it’s a precaution to ensure the ticket is double checked.
Samanage gives an extensive suite of functions and modules meant to streamline IT provider management procedures. Here are some of The crucial element elements:
Inside a make any difference of weeks, we ended up capable of streamline our services requests and supply flows by delivering Every person–the massive manager to assistance brokers to rank and file across departments–bigger visibility of their requests. Likewise, an agent can promptly increase a ticket by just clicking the “+” button about the interface.